Terms & Conditions — BodySocial (Reformer Pilates Studio)
Last updated: 11th March 2026
Please read these Terms & Conditions (“Terms”) carefully. By booking, purchasing or attending any BodySocial class, workshop, membership, private session or other service (“Service”), you agree to be bound by these Terms.
1. The Parties
– Provider: BodySocial, Ultra Sport EU Ltd, Carnival Way, Castle Donington, Derbyshire DE74 2HP. rosie@bodysocial.uk 01332 813 150
– Client: the person booking or attending classes.
2. Eligibility
– You must be at least 18 to book; persons under 18 (where accepted) require parental/guardian consent and supervision where specified.
– By booking you warrant you are medically fit to participate and have disclosed all relevant medical conditions. If in doubt seek medical advice before participating.
3. Booking, acceptance and confirmation
– Bookings may be made via our website, app, telephone or in person. Bookings are accepted subject to availability. We will confirm bookings by email or SMS.
– We reserve the right to decline or cancel bookings at our discretion (e.g., for safety, capacity, or breach of these Terms).
4. Fees and payment
– Fees are as published at the time of booking. Payments are taken online, by card, or other accepted methods. Memberships may be paid by recurring payments; you authorise us to collect fees in accordance with the membership terms you agree at purchase.
– All applicable taxes are your responsibility.
5. Cancellations, transfers and refunds
– Class cancellations: You may cancel a class up to 24 hours prior to the scheduled start time without penalty. Late cancellations or no-shows may be charged the full class fee or the class credit will be forfeited.
– Private sessions and workshops: different cancellation windows may apply; these will be specified at booking.
– Refunds: Refunds are provided only as set out in these Terms or where required by law. Generally class credits/memberships are non-refundable except for statutory rights or at our discretion.
– Transfers: Transfers of bookings or credits may be permitted subject to availability and our policies.
6. Memberships, auto-renewal and freezes
– Membership terms (duration, price, auto-renewal, freeze/cancellation policy) are specified at purchase. You may cancel memberships in accordance with the cancellation procedure set out at purchase. Early termination fees may apply where specified.
– It is your responsibility to ensure payment details are up to date. We may suspend access for failed payments.
7. Health, waivers and assumption of risk
– Reformer Pilates involves physical exertion and carries a risk of injury. You are responsible for ensuring you can participate safely.
– You must complete any registration, health screening or waiver requested by us honestly and accurately. Failure to disclose relevant medical information may increase risk and may result in refusal of participation.
– By participating you accept these risks and release BodySocial from liability except in cases of our negligence, gross negligence or wilful misconduct to the fullest extent permitted by law.
8. Studio rules and conduct
– Follow instructors’ directions, our health & safety guidance, and studio rules (including hygiene, footwear, punctuality and equipment use). We may refuse or terminate participation for unsafe, abusive or disruptive conduct without refund.
– Personal property is your responsibility. We accept no liability for loss or damage to personal belongings except where caused by our negligence.
9. Cancellation of classes by BodySocial
– We may cancel or reschedule classes for reasons including but not limited to instructor illness, low bookings, or studio maintenance. Where possible we will provide notice and offer alternative classes, credit or refund at our discretion.
10. Liability and indemnity
– Subject to mandatory statutory rights, our liability to you for loss or damage arising out of or in connection with these Terms is limited to direct losses up to the total amount you paid for the relevant Service. We exclude liability for indirect or consequential losses to the fullest extent permitted by law.
– You agree to indemnify and hold BodySocial harmless against claims arising from your breach of these Terms, negligence or wilful misconduct.
11. Intellectual property
– All content, trademarks, logos, class materials and website content are owned by or licensed to BodySocial. You may not copy, reproduce or commercially exploit our intellectual property without prior written consent.
12. Privacy
– Our Privacy Policy explains how we use your personal data and is incorporated into these Terms. By using our Services you consent to our processing of your data as set out in the Privacy Policy.
13. Promotions, gift vouchers and credits
– Promotional offers, gift vouchers and credits are subject to specific terms at the time of issue including expiry dates. We are not obliged to replace lost vouchers unless required by law.
14. Changes to Services and Terms
– We may change class schedules, instructors, prices and these Terms. For material changes we will provide reasonable notice. Continued use after notice constitutes acceptance.
15. Force majeure
– We are not liable for delays or failures caused by events beyond our reasonable control (e.g., pandemic measures, severe weather, utilities failure, government action).
16. Termination and suspension
– We may suspend or terminate your access for breach of these Terms, non-payment, unsafe conduct or other reasonable cause. Termination does not affect accrued rights or obligations.
17. Complaints and dispute resolution
– Please raise complaints with us at rosie@bodysocial.uk so we can try to resolve them. If unresolved you may refer matters to relevant bodies (e.g., Citizens Advice) or pursue legal remedies in the courts.
18. Governing law and jurisdiction
– These Terms are governed by the laws of England and Wales. Any dispute arising hereunder shall be subject to the exclusive jurisdiction of the courts of England and Wales. (If your studio is based in Scotland or Northern Ireland you may wish to adopt the laws and jurisdiction applicable to that jurisdiction—contact us to tailor accordingly.)
19. Severability
– If any provision is found invalid or unenforceable, the remaining provisions remain in force.
20. Entire agreement
– These Terms (together with any policy or membership terms expressly referenced) constitute the entire agreement between you and BodySocial in relation to the Services.
21. Contact
For queries, booking issues, complaints or data protection requests contact:
BodySocial
Ultra Sport EU Ltd
Carnival Way
Castle Donington
Derbyshire DE74 2HP
Email: rosie@bodysocial.uk
Phone: 01332 813 150